This policy is strictly formulated in accordance with national warranty regulations. For all catering equipment sold by our company, we uniformly provide a 7-day no-questions-asked return/exchange policy and official standard warranty service. Within the warranty period, customers may present our official purchase invoice and equipment warranty card to any authorized after-sales service center nationwide to receive professional complimentary warranty service.

● To safeguard your after-sales rights and minimize unnecessary delays in the return/exchange or repair process, please carefully review all details and precautions outlined in this policy.

● For equipment returns, exchanges, or repair requests, you must first call the official customer service hotline to submit a formal application. Items returned directly or brought to a service center without prior application cannot be processed immediately.

● For equipment requiring return to the warehouse for inspection/repair, EMS shipping is recommended. For non-EMS shipments, you must ensure proper packaging and assume responsibility for any damage during transit.

● On-site repair and debugging services for catering equipment require advance scheduling through official customer service. Staff will coordinate the nearest service center to arrange a visit based on your location and equipment status. Your cooperation is appreciated.